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Shipping fees, dispatch times and everything you need to follow your package, all in one place.
Shipping is on us for deliveries within Türkiye.
A fixed shipping fee is added at checkout.
A separate service fee, also payable on orders with free shipping.
Shipping and cash on delivery fees are shown at checkout before you complete your order.
Check your order status in My Account. Once your package is handed to the carrier, tracking details are shared by SMS or email.
We generally aim to dispatch orders placed before 16:00 on weekdays on the same day. Busy periods, holidays and cash on delivery orders requiring additional processing may take longer. The stated dispatch window is 1–3 business days.
Orders are shipped with HepsiJet or DHL depending on the warehouse location. Products may ship from Bursa, Sakarya or Istanbul. Items held at different warehouses may arrive in separate packages at no additional shipping charge.
Delivery usually takes 1–2 days after dispatch. Timing can vary by destination, the carrier’s delivery schedule and seasonal demand. If you need your order for a specific date, please contact us before ordering.
Yes. Shipping is free on orders of ₺1,000 or more, but selecting cash on delivery adds a separate ₺150 service fee.
Your items may be held at different warehouses. To reduce waiting time, your order may be shipped separately from two or three locations. No extra shipping fee is charged for these separate packages.
Tracking details are shared by SMS or email after dispatch. Check that the phone number and email address on your order are correct. If you still need help, contact us on WhatsApp or at [email protected].
Please contact us before ordering if you would like a different carrier. We can confirm availability and any difference in shipping cost.
Get in touch with any questions about your delivery.
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